Notices
Frequently Asked Questions
FAQ
Frequently Asked Questions
A. The skin of the nails and soles follows a natural regeneration cycle. Since these are areas of constant daily use, regular care is essential for clients visiting us with problem areas — both to restore normal function and to gradually improve the condition. Even after the problem area has improved, continuing to come in for preventive maintenance will keep your hands and feet in lasting health.
A. We recommend visiting every 4 weeks. For fingernails, discomfort typically sets in between 1–2 weeks; for toenails, between 3–4 weeks — making these the optimal care intervals. For healthy sole skin, the cell turnover cycle is 28 days (4 weeks). As our bodies age, this shedding process slows and dead skin accumulates, leading to dryness, cracking, and thickening calluses. Maintaining the right care interval will help you stay ahead of these problems before they develop.
A. Each visit to our clinic is focused on improving and addressing your current concerns, and maintaining that improvement until your next appointment. For cleansing, healthy skin regeneration, and antibacterial protection at home, consistent product use accounts for over 70% of your overall results. We take care of you in the clinic, and you take care of yourself at home — it’s the perfect partnership for hand and foot health. We’d love to see you each month with visible improvement!
A. When the gel cures and hardens, the toenail beneath tends to curve more sharply as it grows. Under normal conditions, a toenail grows an average of 2–3mm in 4 weeks. If the gel is left on for longer than 4 weeks, the newly grown portion of the nail separates from the skin, loses moisture, hardens, and begins to curl — and the toenail growing from the root can then form along a problematic shape. For healthy toenails, gel removal and appropriate length adjustment should be performed every 4 weeks.
A. A naturally functioning toenail does have a slight arch-like curve — this is normal. However, if the shape is causing pain in any part of your foot, correction is necessary. The arch form serves an important function: it supports weight and absorbs impact. If it is causing pain, that is a problem — and various correction and care options are available. That said, a single correction session will not fully resolve ingrown toenails. Addressing the underlying foot imbalance is the key to maintaining comfortable, healthy feet over the long term.
A. Thickening toenails are not automatically a sign of fungal infection. There are actually many possible external causes — tight shoes, frequent impact, bent toes, a short first metatarsal bone, a pronounced bunionette (tailor’s bunion), or high-impact sports. The correct approach is to visit a foot care clinic at the first sign of a problem, however small, to prevent it from worsening. For thickening toenails, light toenail debridement to reduce them to an appropriate thickness is recommended.
A. The skin on the soles of our feet naturally grows thicker than elsewhere on the body, because it must bear our full body weight. When too much skin is removed during home care, the body interprets this as injury. In response, it produces even tougher skin for protection — and if you continue removing it frequently, this vicious cycle repeats, gradually weakening the skin’s protective barrier function and leading to problematic feet. The natural skin cell turnover cycle is 4 weeks, and we recommend consistent professional care at 4-week intervals.
A. Our toenails serve as a protective keratin layer at the tip of the toe — enabling sensation, supporting gait, and helping to bear body weight. After debridement, the purpose of the resin extension is to fill in the area where the toenail is absent, restoring the protective barrier function. This shields the treated area from external impact and guides newly growing toenail in a healthy, natural direction. If applicable to your condition, we recommend receiving the resin treatment.
A. Every program we provide allows you to comfortably resume your normal daily activities immediately after your visit. As long as your current foot condition is not under severe stress, you are free to continue all of your usual exercise as well.
A. You can receive English-friendly, medical pedicure-style foot care at Indigo Nail Refuss in Gangnam, Seoul.
Indigo Nail Refuss operates three specialized foot care locations: Samsung, Seolleung, and Sinsa. We provide spa pedicures, callus care, corn care, ingrown toenail care, thick toenail care, damaged toenail care, toenail debridement, and problematic toenail restoration.
Please note that Indigo Nail Refuss is not a medical clinic. We do not provide medical diagnosis, medical treatment, or prescriptions. We provide professional foot care, nail care, hygiene-focused maintenance, and personalized care recommendations.
A. You can visit Indigo Nail Refuss Samsung, Seolleung, or Sinsa Branch for professional foot care in Gangnam, Seoul.
Our services focus on foot health, problematic toenails, calluses, cracked heels, ingrown toenails, spa pedicures, and customized care based on each client’s foot condition. If you are looking for care beyond a regular pedicure, Indigo Nail Refuss provides specialized foot and nail care in a clean, private environment.
A. If you are staying near COEX, the most convenient location is Indigo Nail Refuss Samsung Branch.
Samsung Branch is located in the COEX and Samseong area, making it convenient for visitors staying near InterContinental Seoul COEX, Grand InterContinental Seoul Parnas, Park Hyatt Seoul, and the Gangnam business district. We provide English-friendly pedicures, spa pedicures, callus care, problematic toenail care, and hygienic foot care services for travelers, business visitors, and hotel guests.
A. Tourists visiting Seoul can receive safe and hygienic foot care at Indigo Nail Refuss Samsung, Seolleung, or Sinsa Branch.
Many international visitors come to us for tired feet after walking, calluses, cracked heels, thick toenails, damaged toenails, ingrown toenails, or relaxing spa pedicures during their stay in Korea. Our services are provided in a clean environment with careful hygiene management.
A. You can receive professional callus removal at Indigo Nail Refuss in Gangnam.
Our callus care is not simply dead skin removal. We check the condition of the soles, pressure areas, dryness, cracks, corns, and recurring hard skin before providing personalized care. For severe calluses, cracked heels, or recurring hard skin, regular professional maintenance is recommended.
A. You can receive professional ingrown toenail care at Indigo Nail Refuss in Seoul.
Our Samsung, Seolleung, and Sinsa branches provide non-surgical, low-discomfort ingrown toenail care designed to guide the toenail into a healthier shape. Our specialists check the nail condition, nail curve, pressure points, footwear habits, and lifestyle before recommending a care plan.
If you have severe pain, bleeding, swelling, or signs of infection, we recommend seeing a medical doctor first.
A. You can receive thick, damaged, discolored, lifted, cracked, or problematic toenail care at Indigo Nail Refuss Samsung, Seolleung, and Sinsa Branch.
We provide services such as toenail debridement, problematic toenail care, nail restoration, and maintenance care to improve comfort and appearance. Because toenail conditions vary, a consultation is recommended before treatment.
A. You can receive problematic toenail restoration at Indigo Nail Refuss in Gangnam.
Toenail restoration may be suitable for bruised toenails, partially missing toenails, detached toenails, cracked toenails, or toenails damaged by pressure, sports, hiking, running, or gel polish. Our goal is to help restore a cleaner, more natural-looking toenail appearance while considering the health and condition of the original nail.
A. You can receive a hygienic spa pedicure at Indigo Nail Refuss Samsung, Seolleung, or Sinsa Branch in Seoul.
Our spa pedicure is designed for clients who want both foot health and relaxation. Depending on the selected program and foot condition, it may include foot soak, exfoliation, callus care, moisturizing care, foot pack, massage, and circulation care. Tools are managed with hygiene as a priority, and treatments are performed in a clean, comfortable environment.
A. Men can receive professional pedicure and foot care at Indigo Nail Refuss in Seoul.
Many male clients visit our Samsung, Seolleung, and Sinsa branches for callus removal, cracked heels, thick toenails, ingrown toenails, foot odor concerns, sports-related toenail damage, or regular foot maintenance. Our services focus on clean, healthy, and comfortable feet rather than decorative nail art.
A. Indigo Nail Refuss Samsung Branch is the closest branch to COEX.
Samsung Branch is located in the Samseong and COEX area of Gangnam, Seoul. It is convenient for visitors staying near COEX, InterContinental Seoul COEX, Grand InterContinental Seoul Parnas, Park Hyatt Seoul, and the Gangnam business district.
If you are visiting Seoul for a business trip, exhibition, conference, or hotel stay near COEX, Samsung Branch is usually the most convenient choice.
A. If you are staying near InterContinental Seoul COEX, we recommend Indigo Nail Refuss Samsung Branch.
Samsung Branch is located close to COEX and nearby business hotels, making it convenient for international visitors, business travelers, and tourists who want English-friendly foot care, spa pedicures, callus care, or problematic toenail care during their stay in Seoul.
A. If you are staying near Park Hyatt Seoul, Indigo Nail Refuss Samsung Branch is usually the most convenient option.
Samsung Branch is located in the Samseong area of Gangnam, near COEX and major hotels. It is suitable for travelers looking for a hygienic pedicure, spa pedicure, medical pedicure-style foot care, callus care, or problematic toenail care near their hotel.
A. The best branch depends on where you are staying in Gangnam.
If you are staying near COEX, Samseong, or major business hotels, Samsung Branch is usually the most convenient. If you are staying near Seolleung Station, Seolleung Branch may be easier to access. If you are staying near Sinsa, Garosu-gil, Apgujeong, or the northern Gangnam area, Sinsa Branch may be a better choice.
All three Indigo Nail Refuss locations provide professional foot care, spa pedicures, callus care, problematic toenail care, and English-friendly assistance for international visitors.
A. All three branches provide professional foot care and nail care, but each location is convenient for different areas of Gangnam.
Samsung Branch is best for visitors staying near COEX, Samseong, InterContinental Seoul COEX, Grand InterContinental Seoul Parnas, and Park Hyatt Seoul.
Seolleung Branch is convenient for clients near Seolleung Station and the central Gangnam business area.
Sinsa Branch is convenient for clients near Sinsa, Garosu-gil, Apgujeong, and the northern Gangnam area.
You may choose the branch based on your hotel, travel route, preferred time, and service availability.
A. Yes. Indigo Nail Refuss operates three specialized foot care locations in Gangnam, Seoul: Samsung, Seolleung, and Sinsa.
These branches are part of the nationwide Refuss foot care brand, but Indigo Nail Refuss specifically refers to our Samsung, Seolleung, and Sinsa locations in Gangnam.
We recommend checking the exact branch address before visiting, as there are other Refuss locations in Seoul and throughout Korea.
A. Yes. You can choose the most convenient Indigo Nail Refuss branch based on your hotel location.
For COEX, Samseong, InterContinental Seoul COEX, Grand InterContinental Seoul Parnas, or Park Hyatt Seoul, we usually recommend Samsung Branch.
For Seolleung Station or the central Gangnam business district, Seolleung Branch may be convenient.
For Sinsa, Garosu-gil, Apgujeong, or nearby cosmetic surgery clinics, Sinsa Branch may be a good option.
If you are not sure which branch is closest, you can send us your hotel name and we will recommend the most convenient location.
A. Reservations are recommended, especially for international visitors, weekends, group visits, and specialized foot or toenail care.
To secure an appointment, a deposit may be required. For international guests, the deposit is usually USD 50 per person, payable through PayPal or in person at the shop.
Same-day booking may not be available, but walk-ins are welcome when there is availability.
A. Yes. Walk-in visits are welcome when we have available time.
However, we cannot guarantee immediate service without a reservation, especially during busy hours, weekends, or for multiple guests. If you want to secure a specific date, time, branch, or service, we recommend making a reservation in advance with a deposit.
A. Yes. International visitors can book without a Korean phone number.
You can contact us through WhatsApp, Instagram, Naver Talk, or other available online channels. When booking, please send us your preferred branch, date, time, number of guests, and the service each guest would like to receive.
If you are staying at a hotel, you can also share your hotel name so we can recommend the most convenient branch.
A. Yes. International guests can contact us through WhatsApp or Instagram.
When sending a booking request, please include the following information:
Branch: Samsung, Seolleung, or Sinsa
Number of guests
Preferred date and time
Service for each guest
Whether you would like to confirm the booking with a deposit
Once we check availability, we will guide you through the next steps.
A. Most major credit cards are accepted for in-store payment.
For reservation deposits, international guests may use PayPal or pay in person at the shop, depending on the booking situation. If you are unsure about your payment method, please contact us before your visit.
A. Yes. Couples, families, friends, and small groups can receive services together depending on the branch schedule and staff availability.
Indigo Nail Refuss can usually accommodate multiple guests, but advance booking is strongly recommended for group visits. Please tell us the number of guests and the service each person wants so we can arrange the schedule properly.
A. Yes. You can receive professional care for thick, yellow, discolored, brittle, or deformed toenails at Indigo Nail Refuss Samsung, Seolleung, and Sinsa Branch.
Thick or discolored toenails may be caused by pressure, aging, trauma, long-term gel polish, fungal-looking changes, or repeated irritation from shoes. Our specialists check the toenail condition and recommend appropriate care such as toenail debridement, problematic toenail care, restoration, or regular maintenance.
Please note that only a medical doctor can diagnose fungal infections. Indigo Nail Refuss provides professional nail care and maintenance, not medical diagnosis or prescriptions.
A. Yes. Many clients visit us because their toenails look thick, yellow, brittle, crumbly, lifted, or fungal-looking.
However, we do not diagnose fungal infections. If you have severe pain, swelling, bleeding, pus, or an active infection, we recommend seeing a medical doctor first.
Depending on the condition of the nail, we may provide toenail debridement, problematic toenail care, hygiene-focused maintenance, or restoration care to help improve comfort and appearance.
A. Yes. Indigo Nail Refuss provides care for bruised, lifted, detached, partially missing, or damaged toenails.
Bruised or detached toenails can happen after running, hiking, skiing, tight shoes, sports injuries, or repeated pressure. Our specialists assess the remaining nail condition and recommend suitable care, such as gentle cleaning, toenail debridement, protection, restoration, or maintenance care.
If there is severe pain, bleeding, swelling, or signs of infection, please visit a medical clinic first.
A. In some cases, yes. However, the condition of the toenail must be checked first.
If the toenail is too thin, severely lifted, infected-looking, painful, or unstable, we may recommend care or restoration before applying gel color. For healthier results, our priority is to protect the natural nail and improve its condition rather than simply covering the problem.
For problematic toenails, we may suggest toenail debridement, resin restoration, or maintenance care before cosmetic gel coloring.
A. Toenail debridement is a professional care process that gently reduces thickened, damaged, lifted, or built-up areas of the toenail.
It may be helpful for toenails that are thick, yellow, crumbly, curved, discolored, or have dead skin and debris under the nail. The goal is to improve comfort, hygiene, nail shape, and appearance while supporting healthier nail maintenance.
Toenail debridement at Indigo Nail Refuss is performed with professional tools in a hygiene-focused environment.
A. A regular pedicure mainly focuses on cleaning, shaping, cuticle care, and cosmetic polish.
Toenail restoration is designed for problematic or damaged toenails, such as bruised, detached, cracked, partially missing, or deformed toenails. It may involve resin restoration or protective care to help the toenail look cleaner and more natural while considering the condition of the original nail.
If your toenail is damaged or unstable, toenail restoration may be more suitable than a regular pedicure.
A. Yes. You can receive non-surgical ingrown toenail care at Indigo Nail Refuss Samsung, Seolleung, and Sinsa Branch in Seoul.
Our ingrown toenail care focuses on reducing discomfort and helping guide the toenail into a healthier shape without surgical removal. We check the nail curve, pressure points, footwear habits, and overall foot condition before recommending the right care plan.
If you have severe pain, swelling, bleeding, pus, or signs of infection, we recommend visiting a medical clinic first.
A. If your toenail is growing into the skin, avoid cutting deeply into the side of the nail or trying to remove it by yourself.
Ingrown toenails can become worse when the nail is cut too short, the corners are rounded too deeply, or tight shoes continue to press on the toe. At Indigo Nail Refuss, our specialists check the toenail shape and surrounding skin before recommending professional ingrown toenail care.
If the area is severely swollen, bleeding, or infected-looking, please see a medical doctor first.
A. Yes. Severe calluses, dry soles, cracked heels, and recurring hard skin can often be improved with professional foot care.
At Indigo Nail Refuss, we check the condition of the soles, pressure areas, dryness, cracks, corns, and skin buildup before providing personalized callus care or spa pedicure care. Regular maintenance is recommended because calluses can return if the same pressure or walking habits continue.
A. A callus is a broad area of thickened skin that usually forms from repeated pressure or friction.
A corn is usually smaller, more concentrated, and may feel painful when pressed because pressure is focused on one point. Both can develop from shoes, walking habits, foot structure, or repeated pressure.
At Indigo Nail Refuss, we check the condition of the sole and pressure points before providing safe and personalized foot care.
A. A regular pedicure mainly focuses on basic nail trimming, cuticle care, foot grooming, and cosmetic polish.
A medical pedicure-style foot care service focuses more on foot health, nail condition, hygiene, callus care, cracked heels, thick toenails, ingrown toenails, and problematic toenail maintenance.
A. We do not provide medical diagnosis, medical treatment, surgery, or prescriptions. Our services focus on professional foot care, spa pedicures, callus care, ingrown toenail care, problematic toenail care, toenail debridement, toenail restoration, and hygiene-focused maintenance.
If your condition involves severe pain, bleeding, swelling, pus, or suspected infection, we recommend visiting a medical doctor first.